The problem with the noise cancellation function is too bad and You need to announce release notes for new firmware

Aug 29,2023
U900954362
Aug 29,2023 at 9:15 am
Aug 29,2023 at 9:15 am

Currently, I am using Earfun Air Pro 3 with firmware 0.5.0 and I feel like ANC is working very badly not as advertised and described by the company's product because even though I have selected the Eartip that fits my ear and the noise cancellation is on, I can still hear the sounds of the surrounding environment and the people talking around me like no noise canceling is on. I feel that the noise canceling function from the normal function is no different because I can still hear the sound from the environment and the voices of people.

I recently got a new firmware (0.5.0)  to download for my Earfun Air Pro 3. But I can't find the release notes (in English of course) about what changed in the firmware this new.

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EarFun CS Team

Staff Member

Aug 29,2023 at 9:55 am
Aug 29,2023 at 9:55 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

Could you please send us your order number to check? Does this issue occur after you update the earbuds to the latest firmware? Please email our customer service team via service@myearfun.com

 

EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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U900954362
Aug 29,2023 at 10:11 am
Aug 29,2023 at 10:11 am
EarFun CS Team said:

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

Could you please send us your order number to check? Does this issue occur after you update the earbuds to the latest firmware? Please email our customer service team via service@myearfun.com

 

EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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No, I want you to answer me directly about this right here

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U549695921
Aug 30,2023 at 6:29 am
Aug 30,2023 at 6:29 am

I am facing the same issue.  You "should" provide changelogs of your firmware updates. Also, I am interested to know if LC3 codec is enabled. I bought this earbuds for two reasons,

1. The noise cancellation, which is by no means near the claimed 43db mark

2. The LC3 codec: I feel cheated that the codec is not present in the firmware. Can you at least provide an expected ETA on which you will provide this codec as default? No, I don't want to flash some old firmware using some questionable application, as described here in a thread.

At least you should provide support for LDAC. 

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