Jun 03,2023 at 2:46 am
When I turn video mode on while connected through aux there is always a lot of crackling noises on top of the media that start shortly after the media starts playing, is there any fix?
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UBOOM L crackling when using video mode
Jun 03,2023 0
U405770884
Jun 03,2023 at 2:46 am
Jun 15,2023 at 8:35 am
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
We kindly suggest you reboot your device and change to another cable to try. We also suggest you try to connect the speaker to other models of devices to test whether it is still the same situation.
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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U405770884
Jul 02,2023 at 5:44 pm
Jul 02,2023 at 5:44 pm
Update: updating to firmware 0.5.0 fixed this issue with video mode
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