UBOOM L won't pair with Macbook Pro

Oct 14,2022
U544396999
Oct 14,2022 at 1:57 am
Oct 14,2022 at 1:57 am

Hi there,
I received my earfün UBOOM L today but can't get it to pair with my Macbook Pro. It pairs automatically with my iPhone, but doesn't appear at all in my MacBook Pro's list of available bluetooth devices. I've tried pairing the UBOOM L with my laptop by pressing the UBOOM L's bluetooth activation button numerous times while also restarting my Macbook Pro, in addition to disconnecting/reconnecting my iPhone, as well as by pressing the UBOOM L's reset button. My laptop is running macOS Monterey v. 12.6, which is Apple's most current operating system. Is there something else I should try to pair the UBOOM L with my Macbook Pro?


Also, the How_to_update_firmware_for_UBOOML.pdf on the earfün website says the v.4.5 firmware update isn't available for Mac OS? Does that mean any UBOOM L firmware updates will only be available for Windows users? If so, that should have been made clear upfront. 

 

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EarFun CS Team

Staff Member

Oct 27,2022 at 12:3 pm
Oct 27,2022 at 12:3 pm

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

We kindly suggest you reboot your laptop and then simultaneously press and hold "Volume +" and "Volume -" buttons for 5 seconds at least to reset and connect the speaker. Please kindly have a try. 

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

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