Dec 18,2023 at 7:8 pm
I've been trying to connect to the app since yesterday and the app simply decided that it will never ever again connect to my Earbuds. What is this?
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Was the earfun app actually made for earfun earbuds?
Dec 18,2023 0
U212771686
Dec 18,2023 at 7:8 pm
Dec 19,2023 at 1:23 am
Hi Friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused to you.
May I know your earbuds model?
The EarFun Audio App is currently only compatible with the Air Pro 3, Air Pro 2(2023 version), Air Pro SV, Air(2023 version), Air S, Air 2, Free Pro 3, Free 2S, and Free 1S. It couldn't manage the previous model due to the software or firmware differences between different earbuds.
If you have any questions, please feel free to email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.
Sincerely,
EarFun Customer Service Team
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U212771686
Dec 20,2023 at 11:11 pm
Dec 20,2023 at 11:11 pm
Hello, I have the free pro 3
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Dec 21,2023 at 3:43 am
Hi Friend,
Thanks for your reply.
Please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.
Sincerely,
EarFun Customer Service Team
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U212771686
Dec 21,2023 at 8:26 am
Dec 21,2023 at 8:26 am
Hi! I see that now it's connecting consistently now, I am not going to connect with my account to avoid being locked out again. I think the latest update fixed the issue
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