Air S charging case has no light

Hi friend, 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

Under this circumstance for trouble-shooting, we would suggest you use our original usb-c cable and try switching different cables also even sockets to exclude the reasons of external factors. 

If you have a wireless charger, could you please try charging the case for 3.5 hours via it? We kindly suggest you try to adjust the place and put the case in the center of the charger.

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team

Hi, I have only ever charged with the USB-C cable and I've tried charging it for over 24 hours each via 2 different outlets. Still no light.

Hi friend, 

We are sorry for that. 

Have you used different charging cables to try? If not, please kindly have a try. 

If it is still the same issue, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. We will activate the warranty for you. 

Sincerely,

EarFun Customer Service Team