I was gifted a new pair of earphones, free pro 2 earbuds. They are completely charged and hooked to my Bluetooth. Whenever I try to use them, they both beep constantly, and the volume of my music keeps increasing to full blast.
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
We kindly suggest you reboot your device and then reset and reconnect the earbuds per the updated steps:
Step 1. Delete the old connection from the Bluetooth device.
Step 2. Place both earbuds into the charging case.
Step 3. Keep the charging case open, then touch and hold the button on each earbud at the same time for at least 10s until they flash alternately in blue and white then earbuds have been reset successfully.
Step 4. Search and reconnect “EarFun Free Pro 2".
After connecting, please leave the right earbud on the table without touching it to check whether it is still the same issue. Please also try to connect only one earbud (keep the other in the case and close the lid) to your device at a time to test.
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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