When I attempt to install "Media Product Tool" by double clicking the "setup.exe" file per instructions provided by myearfun.com, installation stops with the following message:
LID: 0x0409, C\Users\my name\Downloads\MSIen.msi
Can not find MSIen.msi file!
stop install
I have followed the instructions provided by earfun 20 times on 2 seperate windows 10 laptops, and can't get the tool to install. Any suggestions?
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
We kindly suggest you upgrade the system of your laptops and restart the laptops to have a try. Please download and unzip the folder Media Product Tool V2.10.05 first. We also suggest you change to another device to try.
If the above method still could not solve your issues, could you please send us a video to show the issue you encountered so we can better assist you? Please email to our customer service team via service@myearfun.com.
Sincerely,
EarFun Customer Service Team
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