can't install media product tool

Aug 05,2022
Aug 05,2022 at 9:54 pm
Aug 05,2022 at 9:54 pm

When I attempt to install "Media Product Tool" by  double clicking the "setup.exe" file per instructions provided by, installation stops with the following message:

LID:  0x0409,  C\Users\my name\Downloads\MSIen.msi

Can not find MSIen.msi file!

stop install


I have followed the instructions provided by earfun 20 times on 2 seperate windows 10 laptops, and can't get the tool to install. Any suggestions?

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EarFun CS Team

Staff Member

Aug 06,2022 at 8:44 am
Aug 06,2022 at 8:44 am

Hi friend,


Thanks for choosing EarFun. Sorry for the inconvenience caused.


We kindly suggest you upgrade the system of your laptops and restart the laptops to have a try. Please download and unzip the folder Media Product Tool V2.10.05 first. We also suggest you change to another device to try. 


If the above method still could not solve your issues, could you please send us a video to show the issue you encountered so we can better assist you? Please email to our customer service team via 




EarFun Customer Service Team


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