Case dies after minutes

Jul 29,2022
U412976032
Jul 29,2022 at 6:20 am
Jul 29,2022 at 6:20 am

I been having an issue with my EarFun Air charging case where within 20 minutes it dies with no buds in it charging I would rather just buy a replacement case 

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EarFun CS Team

Staff Member

Jul 29,2022 at 10:22 am
Jul 29,2022 at 10:22 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

Under this circumstance for trouble-shooting, we would suggest you use our original usb-c cable and try switching different cables also even sockets to exclude the reasons of external factors. 

 

If you have wireless charger, could you please try charging the case for 3.5 hours via it? We kindly suggest you try to adjust the place and put the case in the center of the charger.

 

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

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