Charging case

Apr 18,2024
U436950646
Apr 18,2024 at 3:58 am
Apr 18,2024 at 3:58 am

I bought earful air pro. The charging case is not working. Cable is fine. do you sell just charging case ?

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EarFun CS Team

Staff Member

Apr 18,2024 at 5:51 am
Apr 18,2024 at 5:51 am

Hi Friend,

 

May I ask if the light of the charging case will light up when the charging cable is plugged into the case?

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EarFun CS Team

Staff Member

Apr 18,2024 at 5:52 am
Apr 18,2024 at 5:52 am

Hi Friend,

 

We kindly suggest you use our original Type-C cable and try switching different cables also even sockets to exclude the reasons of external factors.

 

If you have a wireless charger, could you please try charging the case for 3.5 hours via it? We kindly suggest you try to adjust the place and put the case in the center of the charger.

 

If none of this works, please kindly send us your order number and email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

EarFun Customer Service Team

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EarFun CS Team

Staff Member

Apr 22,2024 at 1:54 am
Apr 22,2024 at 1:54 am

Hi Friend,

 

Please kindly send your order number to service@myearfun.com

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