Charging - Does it need to be in a charger? Or is USB to computer okay?

May 25,2022
Gary J
May 25,2022 at 10:3 pm
May 25,2022 at 10:3 pm

The red light seems to stay on for a long time when charging connected to the computer via usb. Should it be connected to an electrical charger? 

I haven't seen anything blink yet either though I don't use them too often. And I always put them back in the case. I have left the case unplugged for sometime and still has a good charge. So that's fine. But I wanted to know if I'm doing something wrong since the red light has never gone out when its connected. 

 

Also, did you know that the logo on the left ear is upside down when in the ear? 

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EarFun CS Team

Staff Member

May 28,2022 at 6:0 am
May 28,2022 at 6:0 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for any inconvenience caused.

 

Under this circumstance for trouble-shooting, we would suggest you use our original usb-c cable and try switching different cables also even sockets to exclude the reasons of external factors.  It normally takes 2 hours for the case to be fully charged via USB-C cable. 

 

If you have a wireless charger, could you please try charging the case for 3.5 hours via it? We kindly suggest you try to adjust the place and put the case in the center of the charger.

 

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

 

 

 

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