Ear Fun Pro 3 not answering calls with tap(s) on galaxy s21 ultra

Hi friend,

Thanks for choosing EarFun. Sorry for the inconvenience caused.

If the play/pause control works, we are afraid that there is no quality issue with the touch controls.  If there is an issue with the touch control, all the control functions can't work. 

We kindly suggest you reboot your phone and then reset and reconnect the earbuds per the updated steps:

Step 1: Delete the old connection from the Bluetooth device.

Step 2: Place both earbuds into the charging case.

Step 3: Keep the charging case open, then press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.

Step 4: Search and reconnect “EarFun Air Pro 3".

We also suggest you try to connect the earbuds to other models of devices to test whether it is still the same situation.

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team