Earbud not working

Hi friend,

Thanks for choosing EarFun. Sorry for the inconvenience caused.

As for the issue you encountered, we kindly suggest you try the below steps.

1. Please use the charging cable to charge the case for 2 hours.

2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge them around 1.5 hours to try it out. (Ensure the case has enough battery life simultaneously).

3. Reset and reconnect the earbuds per the updated steps:

Step 1:  Unpair EarFun Free Mini from your Bluetooth-enabled device and delete the old connection on your device.

Step 2: Keep both earbuds out of the charging case, touch and hold the earbud button for at least 10s until they flash in red to turn off them.

Step 3: In power-off mode, touch and hold the earbud button simultaneously for at least 10s until both earbuds flash purple light three times, then earbuds have been reset successfully.

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team