Hi so I bought these earbuds one year ago and they were working fine until today as the sound kinda lagged out and stopped playing sound one of the earbuds and I resetted them but the. Problem is still the same can anyone help me this ?
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Could you please send us your order number to check first? We need to confirm the model of the earbuds so that we can provide the corresponding suggestions to you. Can the defective earbud power on and connect to your device?
Please kindly email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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