EarFun Air Pro 2 (2023 Version) Cutting Out

Aug 03,2023
U772676649
Aug 03,2023 at 9:3 pm
Aug 03,2023 at 9:3 pm

I just bought these from amazon and the music is cutting out every 15 or so seconds. What can I do to fix this?

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EarFun CS Team

Staff Member

Aug 11,2023 at 8:4 am
Aug 11,2023 at 8:4 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

May we know the model of your mobile phone and the environment near you while using the earbuds?

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

1. Please use the charging cable to charge the case and the earbuds for 2 hours.

 

2. Reboot your devices and then reset and reconnect the earbuds per the updated steps:

 

Step 1: Delete the old connection from the Bluetooth device.

Step 2: Place both earbuds into the charging case.

Step 3: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.

Step 4: Search and reconnect “EarFun Air Pro 2".

 

3. We also suggest you try to connect the earbuds to other models of devices and listen to some downloaded music to test whether it is still the same situation. Also, try the earbuds on different occasions to see if it persists because the outer interference is uncontrollable.

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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