Apart from being unable to use the earpod mic on windows, I'm also facing intermittent audio breaks when connected to the laptop. I tried resetting the earpod (8s hold) and pairing it again, but issue still persist.
Model: Earfun Air Pro 3
Laptop Model: MacBookPro12,1
OS: Windows 10 Pro N
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Can the earbuds work normally when they are connected to your phone? May we know the Bluetooth version of your laptop?
We kindly suggest you reboot your laptop and then reset and reconnect the earbuds per the updated steps:
Step 1: Delete the old connection from the Bluetooth device.
Step 2: Place both earbuds into the charging case.
Step 3: Keep the charging case open, then press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.
Step 4: Search and reconnect “EarFun Air Pro 3".
We also suggest you try to connect the earbuds to other models of devices and try the earbuds on different occasions to test whether it is still the same situation.
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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