The Earfun Audio app will not find my Air Pro 3 when i try to set up my device. I am using an Iphone 8 and the earphones are connected via bluetooth and i had no issues there but the app will not register the earphones are connected.
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
1. We kindly suggest you reinstall the latest app, reboot your phone and then reset and reconnect the earbuds per the updated steps:
Step 1: Delete the old connection from the Bluetooth device.
Step 2: Place both earbuds into the charging case.
Step 3: Keep the charging case open, then press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.
Step 4: Search and reconnect “EarFun Air Pro 3".
2. Make sure the connection is successful and then open the app to connect the earbuds. Sometimes it may take a few seconds. Please refresh the page or click to add the earbuds.
If the above method still could not solve your issues, please turn off the Bluetooth on your phone, wait for a while and then turn it on to connect the earbuds to try again.
Hope the above suggestions work.
Sincerely,
EarFun Customer Service Team
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