Earfun UBOOM lower the volume to zero

Oct 23,2022
U218374058
Oct 23,2022 at 5:10 pm
Oct 23,2022 at 5:10 pm

I have wierd problem with my  Earfun UBOOM speaker.  After playing 2 songs it lowers the volme by itself to zero.  When i try to increase the volume on my phone it goes up for a while and then its lowering by itself to zero. Can you help my solve the problem? Any ideas?

What i  have tried already:

- disconnecting/connecting again

- firmware update

- aux cable

Nothing solve the problem

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EarFun CS Team

Staff Member

Oct 26,2022 at 10:53 am
Oct 26,2022 at 10:53 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

We kindly suggest you reset and reconnect the speaker to try. 

 

a. Unpair the speakers from your Bluetooth-enabled device and delete the old connection on your device.

 

b. You can press and hold “Volume +” and “Volume –” buttons simultaneously for 5s at least until the power-on button flashes in light pink or purple and the indicating sound comes up.

 

*If the speaker becomes out of control and can’t power off, you can press and hold power button for 8s at least to reboot.

 

If the above methods still could not solve your issues, could you please send us a video to show the issue you encountered so we can give feedback to our product team and better assist you? Please kindly email our customer service team via service@myearfun.com. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

 

 

 

Report #1 Reply
U218374058
Oct 26,2022 at 7:11 pm
Oct 26,2022 at 7:11 pm
Report #2 Reply
EarFun CS Team

Staff Member

Oct 27,2022 at 11:59 am
Oct 27,2022 at 11:59 am

Hi friend, 

 

Thanks for your reply.  We are sorry to hear that. 

 

Could you please kindly send us your order number to our email  service@myearfun.com so we can activate the warranty?

 

Looking forward to your reply. 

 

Sincerely,

 

EarFun Customer Service Team

Report #3 Reply
U218374058
Oct 28,2022 at 2:57 pm
Oct 28,2022 at 2:57 pm
EarFun CS Team said:

Hi friend, 

 

Thanks for your reply.  We are sorry to hear that. 

 

Could you please kindly send us your order number to our email  service@myearfun.com so we can activate the warranty?

 

Looking forward to your reply. 

 

Sincerely,

 

EarFun Customer Service Team

Click for original message

Sorry, but i cant find it, and it was probably more than 18 months ago. Is there any other solutions i can try at home to get it work again? 

Report #4 Reply
EarFun CS Team

Staff Member

Nov 08,2022 at 12:18 pm
Nov 08,2022 at 12:18 pm

Hi friend, 

 

Sorry. How about we provide you with a discount code and you may reorder a new one? Please kindly contact us at service@myearfun.com.

 

Sincerely,

 

EarFun Customer Service Team

 

 

 

Report #5 Reply
U924673958
Feb 03,2023 at 5:49 pm
Feb 03,2023 at 5:49 pm

I'm having the same problem with the volume lowering to zero.  I have tried all steps that have been addressed.  Please help!  So frustrating.

Report #6 Reply

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