Earfun UBOOM lower the volume to zero

Hi friend, 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

We kindly suggest you reset and reconnect the speaker to try. 

a. Unpair the speakers from your Bluetooth-enabled device and delete the old connection on your device.

b. You can press and hold “Volume +” and “Volume –” buttons simultaneously for 5s at least until the power-on button flashes in light pink or purple and the indicating sound comes up.

*If the speaker becomes out of control and can’t power off, you can press and hold power button for 8s at least to reboot.

If the above methods still could not solve your issues, could you please send us a video to show the issue you encountered so we can give feedback to our product team and better assist you? Please kindly email our customer service team via service@myearfun.com. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team

Still same problem.

https://vimeo.com/764287525

https://vimeo.com/764287327

Hi friend, 

Thanks for your reply.  We are sorry to hear that. 

Could you please kindly send us your order number to our email  service@myearfun.com so we can activate the warranty?

Looking forward to your reply. 

Sincerely,

EarFun Customer Service Team

Sorry, but i cant find it, and it was probably more than 18 months ago. Is there any other solutions i can try at home to get it work again? 

Hi friend, 

Sorry. How about we provide you with a discount code and you may reorder a new one? Please kindly contact us at service@myearfun.com.

Sincerely,

EarFun Customer Service Team

I'm having the same problem with the volume lowering to zero.  I have tried all steps that have been addressed.  Please help!  So frustrating.