EarFun UBOOM not working

Feb 16,2024
U474612438
Feb 16,2024 at 2:45 pm
Feb 16,2024 at 2:45 pm

Hey there,

I hope you're doing well. I wanted to let you know that I received the second Uboom speaker yesterday. I've been trying to pair it with my old Uboom (which is about 2 years old) following the instructions in the manual, but without any success. I spent quite a while trying, but eventually decided to switch both speakers off and get some sleep. However, this morning I discovered that my old speaker won't turn on, and it's not even charging when I connect it to my laptop or a USB socket. Yesterday, the battery was at 90%, so I'm not sure what could have caused this issue. Could you please assist me with this problem?

Thanks in advance.

Report Reply
EarFun CS Team

Staff Member

Feb 22,2024 at 10:14 am
Feb 22,2024 at 10:14 am

Hi Friend,

 

Thanks for choosing EarFun.

 

UBOOMs from different batches cannot be paired, so if you have recently purchased a new UBOOM and find that it cannot be paired with the old UBOOM, this is not a speaker failure. If this happens, please send your order number to our customer service team via service@myearfun.com.

 

Sincerely,

 

EarFun Customer Service Team

Report #1 Reply

Thread Info

0 Likes

1 Replies

6 Views

Last replied by EarFun CS Team

Community Highlight

EarFun Audio App Opinion Collection. EarFun Audio App Opinion Collection.

by Sean Jay Mar 23,2023

Recent Threads

Forum Statistics

682 Discussions

1141 Messages

2215 Members

Share this thread