Fire HD 10 Tablet

Hi friend,

Thanks for choosing EarFun. Sorry for the inconvenience caused.

Can the earbuds connect to your phone normally?

We kindly suggest you reboot your tablet and then reset and reconnect the earbuds per the updated steps:

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place both earbuds into the charging case. Please confirm that the indicator light flashes in white once you put the earbuds into the charging case.

Step 3. Keep the charging case open and double press the charging case button, the pairing indicator will flash white rapidly, just waiting for the flash white transfer to flash white and green alternately, then earbuds have been reset successfully.

Step 4. Search and reconnect “EarFun Air Pro".

Below is the video link showing the complete steps of resetting and reconnecting for your ref.

https://www.youtube.com/watch?v=IdNXvZoTINo

We also suggest you try to connect the earbuds to other models of devices to test whether it is still the same situation.

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team