Firmware Update to 0.39 won't work

Aug 04,2023
U899402696
Aug 04,2023 at 7:0 pm
Aug 04,2023 at 7:0 pm

I am trying to update the firmware (currently 0.37) to 0.39.

Everytime I hit the Button, it says: couldn't recieve newest OTA allthough I am connected to the internet.
Can anyone help me pleas?

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Adozi76
Aug 07,2023 at 3:16 pm
Aug 07,2023 at 3:16 pm

Hallo,

anscheinend haben die Entwickler kein Interesse daran, hier zu Supporten. Mich würde ebenfalls interessieren, wie man die earfün pro2 updaten kann.

Vielleicht kann irgendwer darauf antworten.

Danke!

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U877610406
Aug 08,2023 at 2:28 am
Aug 08,2023 at 2:28 am

I am recieving this issue too, however with the Air Pro 3s.

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U163067257
Aug 08,2023 at 7:50 pm
Aug 08,2023 at 7:50 pm

I am very disappointed with the sound quality on these earpods. I am hoping that this firmware upgrade would help. I have 30 days to return these and  intend to do so if something doesn't change. I hope you are able to fix this problem quickly. The fact that my English language app is presenting chinese characters doesn't leave me with high hopes.

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EarFun CS Team

Staff Member

Aug 11,2023 at 7:59 am
Aug 11,2023 at 7:59 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

We have updated the app to fix this issue. Please kindly reinstall the latest app to try again. 

 

Notices: 

a. Keep the earbuds battery above 80%;

b. During the upgrade process, please take out the earbuds and put them next to the mobile phone. Do not use the earbuds until the upgrade is completed;

c. During the upgrade process, the earbuds will restart and the indicator light will flash.

 

Sincere apologies for the inconvenience caused. If you have any questions, please email our customer service team via service@myearfun.com. 

 

Sincerely,

 

EarFun Customer Service Team

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