I just purchased the air pro 3 and I can use the right earbud by itself, but when I try to use only the left one, it does not work.
Another situation is: when i am using only one bud and I want to use both, the 2nd bud is not connecting
Any tips on what can I do?
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
We kindly suggest you reboot your device and then reset and reconnect the earbuds per the updated steps:
Step 1: Delete the old connection from the Bluetooth device.
Step 2: Place both earbuds into the charging case.
Step 3: Keep the charging case open, then press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.
Step 4: Search and reconnect “EarFun Air Pro 3".
Please connect both earbuds to your device first and then take out only one earbud from the case at a time to check whether they will work independently.
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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