Issue

Came here about exactly the same issue. They'd been  working perfectly since I'd gottent them in September but, all of a sudden....left ear only. I don't hear ANYTHING in the right bud today despite having gone through all the steps you've also outlined. Well, that's not exactly true. I did hear one thing in the right bud - I heard "powering off" after having had them in my ears listening to nothing for a short time while I was attempting to research the issue.

EarFun? Please help. Thanks.

Maybe the official customer service of earfun can help you solve the problem. @EarFun Admin

Hi  Kali,

Thanks for choosing EarFun. Sorry for the late reply.

May we know whether this issue occurs when you use other APPs or devices?

We kindly suggest you try the below steps.

1.Check whether the case has enough battery. If not, please use the charging cable to charge the case for 2 hours.

2.We suggest you use the cleaning stick to dip rubbing alcohol and then clean the contacts of the earbuds and the charging case first; Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and  try the next steps.

3. Reboot your devices and then reset and reconnect the earbuds per the updated steps:

Step 1. Place both earbuds into the charging case.

Step 2: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then the earbuds have been reset successfully.

Step 3: Delete the old connection from the Bluetooth device and reconnect “EarFun Free 2".

Please also kindly connect the earbuds to other model of device to check whether it is still the same issue.

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty . EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team

Hi  friend,

Thanks for choosing EarFun. Sorry for the late reply.

As for the issue you encountered, we kindly suggest you try the below steps.

1.Check whether the case has enough battery. If not, please use the charging cable to charge the case for 2 hours.

 2.We suggest you use the cleaning stick to dip rubbing alcohol and then clean the contacts of the earbuds and the charging case first; Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and  try the next steps.

3. Reboot your devices and then reset and reconnect the earbuds per the updated steps:

Step 1. Place both earbuds into the charging case.

Step 2: Keep the charging case open, press and hold the charging case button for at least 8s until both earbuds flash in purple, then the earbuds have been reset successfully.

Step 3: Delete the old connection from the Bluetooth device and reconnect “EarFun Free 2".

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty . EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team