Left Earbud Much Quieter than Right

Dec 09,2022
U560099800
Dec 09,2022 at 12:41 pm
Dec 09,2022 at 12:41 pm

Ordered on 24 February 2021 Amazon Order # 026-4069446-8110741

Hi there,

My left earbud has become much quieter than the right and I have noticed distortion on the left at higher volume.

Things I have tried:

  1. Earbud factory reset,
  2. Blow into mesh as advised by support,
  3. Clean mesh with iso alcohol + small brush,
  4. Connect to my tablet - same problem.

Is there anything else I can try?

Thank you!

David

 

 

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EarFun CS Team

Staff Member

Dec 12,2022 at 9:47 am
Dec 12,2022 at 9:47 am

Hi David, 

 

Thanks for choosing EarFun. Sorry for the late reply and the inconvenience caused. 

 

We kindly suggest you use the tweezer to remove the filter mesh of the earbuds and then clean the earbuds to check whether the volume will resume to normal.

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

Report #1 Reply
U560099800
Dec 12,2022 at 10:56 am
Dec 12,2022 at 10:56 am

Hello!

Thank you for your reply.

I removed the filter mesh using a needle and it separated into 2 pieces - an inner and outer mesh.

The inner mesh was coated in black grease - maybe to keep the mesh in place?

Once I cleaned both pieces of mesh the volume retuned to normal.

Thank you for your advice!

Take care,

David.

Report #2 Reply
EarFun CS Team

Staff Member

Dec 13,2022 at 8:25 am
Dec 13,2022 at 8:25 am

Hi David, 

 

Thanks for your reply. Glad to hear that. Hope you could enjoy the earbuds as much as you can. 

 

If you need the replacement meshes, please feel free to contact our customer service team via service@myearfun.com. 

 

Sincerely,

 

EarFun Customer Service Team

Report #3 Reply

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