Left earbud not connexting

Jan 09,2023
U304959153
Jan 09,2023 at 10:3 am
Jan 09,2023 at 10:3 am

I have charged my earfun and after I took it from the charger the left ear bud has started to not connect, I can hear the on and off sounds but a music plays instead of pairing sound, and in bluetooth there is another bluetooth device I can see as earfun free l_le when I open the left earbud how do I fix this

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EarFun CS Team

Staff Member

Jan 10,2023 at 1:59 am
Jan 10,2023 at 1:59 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

1. Please use the charging cable to charge the case for 2 hours.

 

2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge them around 1.5 hours to try it out. (Ensure the case has enough battery life simultaneously).

 

3. Reboot your device and then reset and reconnect the earbuds per the updated steps:

 

Step 1: Unpair EarFun Free from your Bluetooth-enabled device and delete the old connection on your device.

Step 2: Pick up the earbuds from the case and press the buttons for 2s at least to power off until they flash in red.

Step 3: Press and hold the button on each earbud simultaneously for at least 8s until they flash in purple (Do press until they flash in purple. If not, they aren’t reset successfully.)

Step 4: Place them back into the case and remove them again to start reconnecting.

 

Below is the video link showing the complete steps of resetting and reconnecting for your ref.

https://www.youtube.com/watch?v=OzJcM-3yAbg

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

 

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