On three or four differnet occasions, I have expererience a loud (painful) screeching sound after picking up an earbud and insterting it into my ear. This is a hearing damage level of noise. It stops emediatly after removing it from my ear and normal function returns after that point.
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Could you please send us your order number to check first? We need to confirm the model of the earbuds so that we can provide the corresponding suggestions to you.
Please kindly email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.
Looking forward to your reply.
Sincerely,
EarFun Customer Service Team
I have sent an email with the order number.
I have been experiencing this very painful sound quite frequently..and lately it would be so loud and then stop, then it would be the same sound in the ambient background while on a call or listening to music.
Not sure what is causing this or how we can disable this function
In EarFun Air Series, Oct 26,2024
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