Not Charging

May 06,2023
U901254559
May 06,2023 at 11:39 pm
May 06,2023 at 11:39 pm

My earbud case is charging but the earbuds itself is not charging. I cleaned the case and the earbuds and still nothing. What should I do?

 

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EarFun CS Team

Staff Member

May 26,2023 at 9:25 am
May 26,2023 at 9:25 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

Have you cleaned with an alcohol cotton swab? If not, please clean the contacts of the earbuds and the charging case with an alcohol cotton swab (especially the groove of the earbud contacts) and then charge the earbuds for two hours to try.

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

 

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