Only Working on one side

Feb 17,2023
Sankey
Feb 17,2023 at 7:9 pm
Feb 17,2023 at 7:9 pm

Hi, I recently bought an earfun air pro.  It was working normally until one day it stopped working on my left ear, but was still working on my right ear.. After reseting the earpods, the left one started working again, but the right one didn't work anymore. Can you please help me out, Thanks

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EarFun CS Team

Staff Member

Apr 14,2023 at 10:2 am
Apr 14,2023 at 10:2 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

1. Please use the charging cable to charge the case for 2 hours.

 

2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge them for around 1.5 hours to try it out. (Ensure the case has enough battery life simultaneously).

 

3. Reboot your devices and then reset and reconnect the earbuds per the updated steps:

 

Step 1. Delete the old connection from the Bluetooth device. 

Step 2. Place both earbuds into the charging case. Please confirm that the indicator light flashes in white once you put the earbuds into the charging case.

Step 3. Keep the charging case open and double press the charging case button, the pairing indicator will flash white rapidly, just waiting for the flash white transfer to flash white and green alternately, then earbuds have been reset successfully.

Step 4. Search and reconnect “EarFun Air Pro".

 

Below is the video link showing the complete steps of resetting and reconnecting for your ref.

https://www.youtube.com/watch?v=IdNXvZoTINo

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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