White light on case rapidly blinking

May 11,2023
U761288644
May 11,2023 at 2:27 am
May 11,2023 at 2:27 am

So I just pulled my headphones out of my gym bag and the case is rapidly blinking 4 times then pauses and continues blinking over and over. I can't connect to them. Anyone have any ideas before I try charging them and seeing what that does?

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EarFun CS Team

Staff Member

May 26,2023 at 10:25 am
May 26,2023 at 10:25 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

As for the issue you encountered, we kindly suggest you try the below steps.

 

A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;

B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);

C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case and charge the case and the earbuds for around 1.5 hours to try it out.

 

Reset and reconnect the earbuds per the updated steps:

 

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place both earbuds into the charging case.

Step 3. Keep the charging case open, then touch and hold the button on each earbud at the same time for at least 10s until they flash alternately in blue and white then earbuds have been reset successfully.

Step 4. Search and reconnect “EarFun Free Pro 2".

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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