Ambient mode works on left earpiece only

Nov 17,2023
Asee94
Nov 17,2023 at 12:8 am
Nov 17,2023 at 12:8 am

Hi,

I recently bought a Free Pro 2  and I always use them with the ANC Mode. Somehow lately I discovered that Ambient Mode works only on my left hand side earpiece and same time I feel that the right hand side earpiece works like Normal Mode. Other mods (ANC and Normal) works fine without any issues on both earpieces.

Is this normal or my Ambient Mode on Free Pro 2 bugged or defective?

I tried to diagnose the issue by resetting Free Pro 2 several times but ended up without luck.

Any suggestions are welcome. And I wanted you to know who may concern that you guys at Earfun doing great job on delivering best sound system to the world.

 

Asee.

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JDfromtheIE
Nov 17,2023 at 2:51 pm
Nov 17,2023 at 2:51 pm

May I ask if you are using the right one by itself then taking out the left earbud? Is that when ambient mode turns on?

Report #1 Reply
Asee94
Nov 18,2023 at 3:23 pm
Nov 18,2023 at 3:23 pm
JDfromtheIE said:

May I ask if you are using the right one by itself then taking out the left earbud? Is that when ambient mode turns on?

Click for original message

Hi ,

 

It varies. Most of the time I pick the right one first then left. The default mode is ANC, and there's no issues with that. But when I try Ambient Mode, as I mentioned above, it works only with the left hand side earpiece.

 

Thank you for reaching out for my problem.

Report #2 Reply
EarFun CS Team

Staff Member

Nov 22,2023 at 10:34 am
Nov 22,2023 at 10:34 am

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

If the reset methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

Report #3 Reply
Asee94
Nov 23,2023 at 6:35 pm
Nov 23,2023 at 6:35 pm
EarFun CS Team said:

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

If the reset methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

Click for original message

Hi Team,

 

Thank you so much for the speedy reply. I have already submitted a warranty ticket as your opinion.

I await your immediate response.

Sincerely,

Pragathi

Report #4 Reply

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