Nov 08,2022 at 12:21 pm
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
Can the earbuds connect to your other devices?
We kindly suggest you reboot your phone and then reset and reconnect the earbuds per the updated steps:
Step 1. Delete the old connection from the Bluetooth device.
Step 2. Keep the earbuds out of the charging case, touch and hold the earbuds button for at least 8 seconds to power off both earbuds and make sure both earbuds are powered off.
Step 3. In power-off mode, touch and hold the button on each earbud at the same time for at least 10 seconds until they flash alternately in blue and white, then earbuds have been reset successfully.
Step 4. Search and reconnect "EarFun Air Pro SV".
We also suggest you try to connect the earbuds to other models of devices to test whether it is still the same situation.
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
Report #1 Like Reply