Destroyed Charging Case

Dec 11,2023
kristupus
Dec 11,2023 at 5:34 pm
Dec 11,2023 at 5:34 pm

Hi,

I was cycling the other day with the earbuds in my ears and the charging case for my Air Pro 1's fell out of my pocket and a car behind me  ran over it and crushed it 😭. I don't really want to buy a whole new pair+charging case, as I can't afford the full price at the moment, but was wondering if there is anything else that you could offer/suggest? 

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EarFun CS Team

Staff Member

Dec 12,2023 at 1:4 am
Dec 12,2023 at 1:4 am

Hi Friend,

 

Thanks for choosing EarFun. We are so sorry to hear that.

 

Please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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kristupus
Dec 16,2023 at 9:2 pm
Dec 16,2023 at 9:2 pm

Hi,

I emailed that email, service@myearfun.com,  on November 16th (so now exactly a month ago), but I am yet to receive any response from them. Do I just send a new one..?

Thanks!

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EarFun CS Team

Staff Member

Dec 18,2023 at 10:1 am
Dec 18,2023 at 10:1 am

Hi Friend,

 

Thanks for your reply.

 

We will reply to every email successfully sent to us. If you do not receive the email, please check whether our email has been automatically classified as spam.

 

EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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