Air Pro 3 was paired in Windows 10 as two devices "EarFun Air Pro 3 stereo" as only headphones and "EarFun Air Pro 3 Hands-Free AG Audio" as headphones+mic. "Stereo" device is OK, but "Hands-Free" device worked only after pairing and now is permanently disconnected, so I can't use Air Pro 3 in Windows 10 as microphone. Is it possible to enable "Hand-Free" device in Windows 10? Problem with firmware 0.4.8 and 0.4.9
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
We kindly suggest you reboot your computer and then reset and reconnect the earbuds per the updated steps:
Step 1: Delete the old connection from the Bluetooth device.
Step 2: Place both earbuds into the charging case.
Step 3: Keep the charging case open, then press and hold the charging case button for at least 8s until both earbuds flash in purple, then earbuds have been reset successfully.
Step 4: Search and reconnect “EarFun Air Pro 3".
We also suggest you try to connect the earbuds to other models of devices to test whether it is still the same situation.
Hope the above suggestions work.
Sincerely,
EarFun Customer Service Team
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