I can Bluetooth pair my Air but not my Air Pro to my Windows laptop

May 27,2022
ccastr
May 27,2022 at 6:45 pm
May 27,2022 at 6:45 pm

 

I have purchased both the EarFun Air and Air Pro.  When I turn Bluetooth on with my HP laptop running Windows 10 and open the Air case I see the Air show up to be paired.  However, when I do the same thing with my Air Pro, I never see the Air Pro show up in my Bluetooth list of devices as ready to pair.

 Is there some trick to doing this or does the Air Pro not pair to Windows? 

Note: I am able to pair both the Air and Air Pro to my iPad.

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EarFun CS Team

Staff Member

May 28,2022 at 6:16 am
May 28,2022 at 6:16 am

Hi friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

As the earbuds can connect with your iPad normally, it means there is no connection issue with the earbuds.

 

We kindly suggest you reboot your laptop and then reset and reconnect the earbuds per the updated steps:

 

Step 1. Delete the old connection from the Bluetooth device. 

Step 2. Place both earbuds into the charging case. Please confirm that the indicator light flashes in white once you put the earbuds into the charging case.

Step 3. Keep the charging case open and double press the charging case button, the pairing indicator will flash white rapidly, just waiting for the flash white transfer to flash white and green alternately, then earbuds have been reset successfully.

Step 4. Search and connect “EarFun Air Pro".

 

Below is the video link showing the complete steps of resetting and reconnecting for your ref.

https://www.youtube.com/watch?v=IdNXvZoTINo

 

Please make sure the earbuds do not connect with other devices when you want to connect them to your laptop. 

 

If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

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