NC not working

Nov 18,2022
U821386416
Nov 18,2022 at 8:45 am
Nov 18,2022 at 8:45 am

Hello

Yesterday i purchased earfun free pro 2.  Everything was working ok but today the NC control of the lesft earbud does not work. The other controls work (answer-end call, game mode, volume).

I tried two resets according to the instructions but nothing happens.

Any help?

BR

Dimitris

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EarFun CS Team

Staff Member

Nov 18,2022 at 10:41 am
Nov 18,2022 at 10:41 am

Hi Dimitris,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

As the other functions can work well, we are afraid that there is no quality issue with the earbuds. If there is an issue with the tap control, all the control functions can't work. 

 

We kindly suggest you clean the tap area first and then tap the center point of the button to control. Sometimes, you may also need to control the rhythm and frequency of tapping and try several times more to be familiar with the operation and then you will touch the correct area and control the earbuds. You can also hold the left earbud in your left hand, tap the touch area with the index finger of your right hand to see if it works normally.

 

Kindly note that you just need to touch the left earbud and hold it for 2 seconds to change modes (No need to tap it first). Please kindly have a try. 

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

 

 

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