replacement of charger case

Hi friend,

Thanks for choosing EarFun. We are sorry to hear that.

You can  charge the case and earbuds for two hours and then reset and reconnect the earbuds per the updated steps to try:

Step 1. Delete the old connection from the Bluetooth device.

Step 2. Place both earbuds into the charging case.

Step 3. Keep the charging case open, then touch and hold the button on each earbud at the same time for at least 10s until they flash alternately in blue and white then earbuds have been reset successfully.

Step 4. Search and reconnect “EarFun Free Pro 2".

There is a 30% discount code for EarFun Free Pro 2 on our official website currently. Maybe you can use the code to purchase a new pair. https://www.myearfun.com/headphones/earfun-free-pro-2-anc-true-wireless-earbuds-black

Thanks for your understanding. 

Sincerely,

EarFun Customer Service Team