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Air pro 3 cutting off repeatedly

Mar 28,2023 0

Mar 28,2023 at 4:18 am

Greetings

I bought my Earfun air pro 3 one month ago, and its all good, BUT, when connected to the laptop (sometimes) after 10-20 mins of use, it starts cutting off with some noise like crackling while the sound is still on

this situation continues until I turn it off and connect it again.

My laptop is Acer Predator Helios 300, Windows 11.

I tried to reset the earpods and reset the connection to the laptop, but to no avail.

please help!!

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EarFun CS Team

Staff Member

Mar 30,2023 at 10:35 am

Hi friend,

Thanks for choosing EarFun. Sorry for the inconvenience caused.

May we know the Bluetooth version of your laptop and the brand of the Bluetooth module? Can the earbuds work normally when they are connected to your phone?

Please email our customer service team via service@myearfun.com. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

Sincerely,

EarFun Customer Service Team

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