Connecting and disconnecting at random intervals

Jul 10,2023
U170863672
Jul 10,2023 at 2:56 pm
Jul 10,2023 at 2:56 pm

Hi guys, 

I've had my EarFun airpro 3s for about a month now and 2 weeks ago they started having a bit of a problem. Every 5 minutes or so (approximately ~1.5 songs) they will "stutter", where one headphone plays the song for about 0.5seconds then switches to the next for about the same time and this repeats for about 10-15seconds and then goes back to normal for about 5 minutes then repeats itself.

This isn't a huge issue, but it's quite annoying especially when watching videos/movies or listening to podcasts as it just sounds scrambled and I have to go back the 10 seconds or so to understand what was said.

I have already tried resetting the headphones and no luck, so any help would be much appreciated!!

Thanks

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U290612807
Jul 12,2023 at 11:23 am
Jul 12,2023 at 11:23 am

I do get these "shutters" as well, quite often and quite annoying. I'm on the latest firmware (0.4.9)

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EarFun CS Team

Staff Member

Jul 14,2023 at 8:49 am
Jul 14,2023 at 8:49 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused. 

 

We kindly suggest you move away from sources of interference such as routers to try. 

 

If the above method still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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