Hello, i use a pair of free pro 2s qnd overall they work great. Well, until i put them on this morning and found out there was a loss in volume on both earbuds. So i decided to clean the earbuds and take off the earwax that had built up. I used the cleaning tool that came with the product but it did not work (it looked like the earwax was stuck in the grill holes) - so i gently decided to use a toothpick and it did work better but there was still a loss in volume and now the sound was kinda muffled and harsh... so i decided to use a paper towel with a little bit of 70% alcohol to see if the earwax would dissolve... but it too did not work, the sound was still low on volume and sounded bad - quite unlistenable. I, then, decided to use a little bit of water in the grill holes to see if it would work better and it did clean the grills, but the sound did not change. I let it dry overnight and the sound is still terrible, even with the grills ckean from earwax.
Does anyone know what to do now? I really need some help because i just bought the earbuds brand-new last month... thanks.
