Hi,
I bought a pair of free pro 2 and have been using them for almost two weeks. Recently when I connect, my left earbuds loses control and starts either lowering the volumne or randomnly pauses whatever I am watching/listening something. When I just connect with the right earbud, there's no problem. I tried resetting couple of times but still have the same issues. How do can I fix this?
Thanks,
Ray
Hi Ray,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
We kindly suggest you reboot your device and then reset and reconnect the earbuds per the updated steps:
Step 1. Place both earbuds into the charging case.
Step 2. Keep the charging case open, then touch and hold the button on each earbud at the same time for at least 10s until they flash alternately in blue and white then earbuds have been reset successfully.
Step 3. Delete the old connection from the Bluetooth device and reconnect “EarFun Free Pro 2".
We also kindly suggest you leave the left earbud on the table without touching it to check whether it is still the same issue.
If the above methods still could not solve your issues, please email to our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty . EarFun provides 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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