Windows mic quality is terrible; is this expected? // 1 channel 16000hz Tape Recorder Quality

Mar 27,2023
U507615248
Mar 27,2023 at 1:43 pm
Mar 27,2023 at 1:43 pm

The Air Pro 3 connects fine to windows 11 and android phone on firmware v0.4.2, but the mic quality is terrible. In Windows 11 only the left earbud mic is used, and at a terrible quality of 1 channel 16000hz "Tape Recorder Quality". Is this the expected result? If so then I am returning these earbuds ASAP. I would expect the same quality as when connected to phone which is pretty good.

 

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EarFun CS Team

Staff Member

Mar 31,2023 at 8:7 am
Mar 31,2023 at 8:7 am

Hi friend, 

 

Thanks for choosing EarFun. Sorry for the inconvenience caused.

 

1. We kindly suggest you reboot your computer and then reset and reconnect the earbuds per the updated steps:

 

Step 1: Delete the old connection from the Bluetooth device.

Step 2: Place both earbuds into the charging case.

Step 3: Keep the charging case open, then press and hold the charging case button for at least 8s until both earbuds flash in purple, then the earbuds have been reset successfully.

Step 4: Search and reconnect “EarFun Air Pro 3".

 

2. Kindly note that there are two modes of EarFun Air Pro 3 on the computer, EarFun Air Pro 3 Stereo mode is for music and you may choose EarFun Air Pro 3 Hands-Free AG Audio mode to have phone calls. Please confirm that the Microphone (Input Device) and Speaker (Output device) you choose on the audio setting of your computer and Video conference Apps both are the mode “EarFun Air Pro 3 Hands-Free".

 

If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.

 

Sincerely,

 

EarFun Customer Service Team

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