Air pro 3 charging case is lost

Oct 11,2023
U751605997
Oct 11,2023 at 4:33 pm
Oct 11,2023 at 4:33 pm

Dear team,

 I've lost the charging box for my Earfun Air Pro 3 earbuds. Is it possible to purchase a replacement case?

Order date - September 11 2023

Amazon order # - 171-1143156-8537952

I love the product. But It's really disappointing, not even one month ! I have lost the charging case.

Thanks

Pramod

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EarFun CS Team

Staff Member

Oct 12,2023 at 2:27 am
Oct 12,2023 at 2:27 am

Hi Friend,

 

Thanks for choosing EarFun. We are sorry to hear that.

 

We are afraid that the earbuds or the charging case won't be sold alone, sorry for the inconvenience.

 

How about we offer you a discount code for one pair and you may reorder the product again? 

 

Please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

 

EarFun Customer Service Team

Report #1 Reply
U391259657
Nov 08,2023 at 12:31 pm
Nov 08,2023 at 12:31 pm
EarFun CS Team said:

Hi Friend,

 

Thanks for choosing EarFun. We are sorry to hear that.

 

We are afraid that the earbuds or the charging case won't be sold alone, sorry for the inconvenience.

 

How about we offer you a discount code for one pair and you may reorder the product again? 

 

Please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

 

EarFun Customer Service Team

Click for original message

Hi can i just ask how much is the discount code worth? because i also just lost my charging case for my earfun air pro 3

Report #2 Reply
U811844029
Feb 10,2024 at 6:32 pm
Feb 10,2024 at 6:32 pm
U391259657 said:

Hi can i just ask how much is the discount code worth? because i also just lost my charging case for my earfun air pro 3

Click for original message

I also lost the case. I think it would be a good idea if earfun sells the case as well.

Report #3 Reply
U897920638
Jul 06,2024 at 11:57 pm
Jul 06,2024 at 11:57 pm
U811844029 said:

I also lost the case. I think it would be a good idea if earfun sells the case as well.

Click for original message

Lost my charging case Earfun airpro3. I'm in canada. Pls help support team. 

Report #4 Reply

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