My Air Pro's are staying connected to my phone even after I put them into the charging device and are still playing music which is draining the battery extremely fast. I've also noticed that even if I'm only using one of them that the other earbud's battery is continuing to drain as well. How do I get it to disconnect once I've closed the charging device?
Hi friend,
Thanks for choosing EarFun. Sorry for the inconvenience caused.
As for the issue you encountered, we kindly suggest you try the below steps.
1. Please use the charging cable to charge the case for 2 hours.
2. A. Use a toothpick to gently clean the metal contacts on the earbuds and charging case to avoid dust or wax stains;
B. Clean the contacts of the earbuds and the charging case with an alcohol cotton swab; (especially the groove of the earbud contacts);
C. Rub them with clean napkins, press the earbuds with forces to eliminate loose contact with the case, close the lid and wait for a while to check. (Ensure the case has enough battery life simultaneously).
If the above methods still could not solve your issues, please email our customer service team via service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty. EarFun provides an 18-month warranty for every product. Your satisfaction is always greatly important to us.
Sincerely,
EarFun Customer Service Team
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