Not disconnecting

Jun 17,2024
U548277731
Jun 17,2024 at 9:30 pm
Jun 17,2024 at 9:30 pm

I just received my pair of Pro 3s  yesterday and already have issues with them not disconnecting when you put them in and close the case. They will stay on and connected until I manually disconnect bluetooth. I saw a thread saying to reset the earbuds and it fixes it but I have done that several times and it didn't work. Any help? 

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EarFun CS Team

Staff Member

Jun 18,2024 at 3:14 am
Jun 18,2024 at 3:14 am

Hi Friend,

 

Thanks for choosing EarFun. Sorry for the inconvenience caused to you.

 

Please kindly send us your order number to our customer service team: service@myearfun.com or submit the warranty ticket on our official website: https://www.myearfun.com/process-warranty.

 

Sincerely,

EarFun Customer Service Team

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